A happy customer means a successful business. Although, making a customer happy takes a lot of efforts, but that’s what the main purpose is right? Consumers are progressively looking for products that consist of new technologies and the latest innovations to make their day to day tasks smooth. But imagine you buy something technologically advance, but end up facing problems post-purchase as you are unaware of the product’s functionality. Especially if you’re a dentist and one of your devices stop working, what would you do then? Well, if the company has an after-sales service then you’re lucky enough and will contact them immediately.
However, the problem does not end here! What if you don’t get a solution instantly or even after 48 hours? What is even the point of having a new tech if it does nothing but make things hard for you and hampering your peace of mind? After all, you’re dealing with patients and can’t afford to take any risk.
Every other company nowadays has an after-sales service, but can’t really say if the service is effective enough. After-sales service is an essential key driver for establishing a strong and long-term relationship between the organization and the customer. That’s why we at Vatech India do every bit possible to make our customers feel valued. With Vatech’s unmatchable after-sales service we make sure that our customer is not stuck with the problem for long. The force behind Vatech ensures that they put dedicated efforts to provide the consumer with the peace of mind that they very much deserve.
Vatech 123SVC is a remarkable customer support service that is establishing yet another benchmark in the dental industry by providing the first-hand solution. Briefly, Vatech 123SVC is a 3 Steps Service Excellence mechanism, where after registration, Vatech’s service team will contact you within 24 hours. If the problem is not resolved online then on day 2 Vatech arranges a site visit, and if even after the visit the problem continues then as step 3 the IOS is replaced. Also, Vatech provides direct support service to all its consumers no matter from where you buy the device. Therefore, the customers do not need to depend on the third party for the service.
Via this unique extraordinary after-sale service and on-time replacement offer, Vatech has made its mark in the Indian Dental Market. As, we at Vatech India truly believe in what Mr George Shin, Managing Director, Vatech India says, “The sole reason we are in business is to make dental practice easy and convenient for our valued customers and a responsible company we ensure complete customer satisfaction”.