Before purchasing a product buyers tend to check out a lot of things like its features, durability, and warranty, but what if things go wrong after the purchase of the product? Do you analyze and evaluate the quality of the after-sales services along with the product? This is one common mistake done by the buyers, they ignore evaluating the service support provided by the company.
Would you be comfortable with the purchase that does not come with a fast customer support system? Thoroughly understanding the product isn’t sufficient, there may be circumstances where you would need assistance while using the device, particularly if it’s an electronic or digital product. That is why it is extremely noteworthy for the brand to take inputs and build a long term relationship with the customer that lasts long. It is the duty of a company to pay attention to the fact that not a single customer’s complaint goes unattended or delayed…
Importance of fast customer support system
In the present scenario, the Customer is the King and consequently, customer’s fulfilment is the prime concern of each service provider. Providing a fast customer support system is the key to build a healthy relationship between the company and the customer. It makes a customer feel valued, which will eventually result in the organic marketing of the brand by its very own customer. Customer satisfaction matters a lot as their feedback puts the service providers under a positive light. The customer support system has to be fast and effective, and should not be missed by the support team of an organization, as this is the only opportunity after the sale is done to connect with the customer and build further long term relationship. A happy customer helps in spreading positive words about the brand and this eventually creates an optimistic image of the brand in the market.
How to evaluate if the customer support system is fast or not?
Duration of reviewing the complaint: One can consider a support system is fast when the service providers revert to the complaint within 24 hours along with an effective solution.
Visit of Support Person: If in case the concern is not resolved with an ideal solution online, then the company should send the representative/service guy the very next day to provide the solution to the concern…
Product replacement policy: The Company should take the total responsibility of the product as per already declared policies until its underlying the warranty period. In case if the product stops working appropriately, it should be replaced by the company as per warranty terms.
Vatech India has set a benchmark in the dental business by developing the fastest customer support system, and on-time replacement offer. Not long after the customer enrolls the issue on Vatech 123SVC (http://vatechindia.in/vatech123/) either online or on call, the Support Specialist reverts back within a couple of hours, same day and provides online support thru video conference. In case the issue still perseveres the Specialist visits the Clinic on Day 2. If the issue still remains and does not get settled, as a step 3, the company replaces the IOS according to policies.
Vatech India’s is the only company in the Indian Market place today, that provides the fastest customer support system and with the largest team of onboard qualified engineers in the Technical support team, this 3 steps service excellence has created a positive image and trust in the mind of Customers.