A reliable support system is often considered as the heart of a business that aims to provide an incomparable service that leaves the customer feeling valued and respected.
In dentistry where every month a new brand is popping up, it’s mandatory to have a robust and reliable support system. This is one factor that separates one brand from others. If the Support system can provide unmatchable experience to the customers then they are more likely to stick to a brand for a longer time. The more personalized support the stronger the customer-brand relationship.
Today the dental digital imaging space is moving rapidly and it has become indispensable for the dentists to be in tune with the technological headway. Millennial professionals have already started moving towards the change. But, we all know that new technology brings lots of confusion with itself. Dentists are confused about what to choose, from where to choose, what the benefits are and what factors should be looked upon while finalizing the digital products for their practice.
To answer all their questions, and Excellent Customer Service Team is all that is required. With full information and minute details about the digital imaging tools, it’s the first and foremost role of a customer service expert to help dentists in getting the solution. Experts make the effort to understand what dentists are experiencing, solve them with fact-based information, and help them to make the best choice for their practice.
Today almost every dental brand is offering digital radiographs and hence dentists should compare the usability, installation procedures, software details, technical specifications, and prices while making a purchase decision. But the issue lies at some companies’ after-sales customer service. They fail to understand dentists’ problems and hence can’t provide them the exact solution.
Vatech India, the most preferred brand for the Dental Radiology products range provides excellent after-sales service. Known as Vatech 123 SVC, a team of qualified engineers here is dedicated to giving dentists, the first-hand resolution. The brand’s attractive after-sale services and replacement schemes for its Dental Digital Intra Oral Sensor have created an exclusive space in the dental sector. In case there is a concern, the customer registers his/her problem on the weblinkwww.vatechindia.in/Vatech123 SVC, the experts immediately respond within some hours on the same day to solve the issue, if any, through online assistance. If the issue remains, in the 2nd step customer service team arranges a site visit and a technical engineer visits the dentist on the very next day. Most of the issues get resolved at this level. Still, if the issue does not get resolved, as the 3rd step the company will replace the IOS.
In today’s time when many brands/traders are not supporting their customers, Vatech’s strong claim of product replacement gives it an edge over others and show the brand’s loyalty towards its customer.